Frequently Asked Questions

How should I clean the Flush Plate?

We recommend a soft cloth and warm soapy water.

Are all Flush Plates compatible with each other? Can I use any panel instead of the existing one?

We offer a range of flush plates and it is important to check what kind of mechanism you need.

Do you have water-saving concealed cisterns?

The products with the code 740-xxxx-02 (the products that have 02 at the end of the product code) are our water saving products. While standard cisterns flush with 3/6 L, our water saving products flush with 2,5/4 L.

How does the photocell concealed cistern operate?

Photocell sensors use an invisible infrared ray. The Photocell sensor has been adjusted to operate after the user moves away from the sensing distance and also has a set minimum time delay. Water flow starts and WC is flushed. Flushing occurs approx.. 3 seconds after the user steps out of the sensing distance.

How much weight can concealed cisterns bear?

Our concealed cisterns have 400 kg bearing capacity.

Does plastering applied on product negatively affect the functions of the product?

If plastering is made thick or made improperly, the body will exert pressure inward and force the internal mechanisms and cause them not to operate.

Can I install the product to a plaster board wall? What are the key points to consider?

If the front and back of concealed cisterns are not closed during installation, the body will expand and may cause the cistern mechanisms not to operate and leak water. For the installation of plaster board products, the metal legs of the construction must be screwed tightly and the construction and plaster board should fully come into contact.

What is the wall thickness required for concealed cistern?

Minimum 12 cm wall thickness is required.