Frequently Asked Questions

What is a shower toilet?

A shower toilet (sometimes called a washlet) combines the functionality of a toilet with the cleaning properties of a bidet. Cleaning with warm water after using the toilet provides an increased sense of well-being and cleanliness.

Why V-care?

V-care sets the standard it terms of design and has no bulky seat or visible pipes. The seat is ergonomically designed and the electronics are encased in the body of the WC making it the perfect blend of design and functionality. The combination of the WC being wall-hung WC and having a rimless (RimEx) bowl makes the toilet hygienic and easy to keep clean.

The range of features is also extensive with adjustable water temperature and drying temperatures. The jet nozzle position is also adjustable and you can vary the jet intensity. The seat is heated and air purification is automatically activated when the toilet is in use. All the functions are accessible by the remote control making the experience virtually hands-free.

Is V-care suitable for everyone?

Yes. The WC is suitable for both sexes and is especially beneficial for pregnant women, those with limited movement, people who are less abled or who suffer from intimate skin irritations. We do not recommend that children use advanced features of V-care.

Can I still use the V-care WC if there is no power?

During a power cut you can still use the V-care WC like a conventional WC, using toilet paper, activating the flush via the flush plate and manually opening and closing the seat.

What happens if the electricity goes out when using V-care?

If the electricity supply fails during use, water streaming, heating, air purification and the auto open/close will stop immediately.

If the nozzle is in use it will remain in the same position but the water will stop. Once the Electricity is restored the nozzle will not continue to spray, you will need to press the stop button (show image) to reset the nozzle.

V-care - can I open and close the seat manually?

Yes, you can either open or close the seat via the remote control. Instead of using the automatic feature you can open and close the seat by hand.

Do I have to use the remote control with the V-care product?

You can access basic functions from the side of the WC such as front and rear cleaning but the remote control enables you to fully utilise all the features of V-care for optimum comfort.

Do I need to use toilet paper when using V-care?

It is recommended that you use toilet paper before using the drying function for complete cleaning and shorter drying times.

How long does each function last per use with the V-care product?

The rear and front cleansing function lasts between 10 and 40 secs. The drying function (only available on the comfort model) lasts for up to 180 seconds (3 minutes). Depending on user preference, the drying programme can be stopped at any time by pressing the stop button on the remote control (or on the left hand side of the WC) or by simply leaving the seat.

What type of battery does the V-care remote control require?

Three AAA batteries and with average use and brand new batteries they should last approximately six months although the time will vary depending on the battery brand and levels of use.

Will the V-care nozzle tip need replacing?

It is not necessary to replace the tip as it has been designed to last the lifetime of the product.

Is the V-care WC difficult to clean?

V-care is easier to clean than a conventional WC as it has a rimless pan (Rim-ex™), concealed working parts and all parts that may require additional cleaning can be easily removed. V-care is also wall-hung making it easy to clean underneath.

What should I use to clean V-care?

We recommend using conventional scratch free, non-corrosive cleaning detergents to clean the WC and soft cleaning wipes or a cloth to clean the seat.

Can I remove the nozzle on the V-care product?

The tip of the nozzle can be removed and cleaned if desired but the nozzle is automatically cleaned before and after every use.

When should I change the air purifying filter on the V-care product?

The carbon filter is designed to be detachable so you can replace it and prevent dust accumulating. We recommend you change the filter every two years.

What happens if V-care malfunctions during use?

If a problem occurs during use of the cleaning nozzle or drier press the stop button on the side panel. If the problem still persists press the main on/off button.

Is the V-care WC seat removable?

You can remove the lid but the V-care seat is fixed onto the WC.

What if the V-care remote control doesn’t work or I drop it into water?

Firstly check and replace the batteries. If this does not work, remove batteries, dry the remote control with a towel or similar and put the remote in a cup filled with dry rice (to absorb humidity). Wait two hours and then replace the batteries if this does not solve the problem please contact the Retailer where you bought the item and they can arrange for a replacement remote control to be provided.

How safe is the V-care in regards to electrical and water use?

V-care is very safe to use, there is no danger of electrical parts coming into contact with water as it is isolated by IPX4 standards. Electronic circuits are isolated by ip67 standards.

Can I install V-care in place of an existing WC?

You can replace your conventional WC with V-care but you will need additional electrical and water connections.

Will V-care work if no one is sitting on it?

Except for the open/close mechanism no other functions of the V-care will work unless someone is sitting on the WC.

How do you test the V-care nozzle during installation?

During installation you can activate nozzle by simultaneously pressing the rear and front washing buttons for three seconds either on the remote or with the buttons on the side of the WC.